Frequently Asked Questions

pkid is accessible online and our content is tailored for Pakistani users — with PKR references, familiar payment context, and sports coverage including cricket, PSL, and ICC tournaments. However, online gambling may be restricted or prohibited under Pakistani law, including the Prevention of Gambling Act, 1977. It is your sole responsibility to verify whether using this platform is lawful in your jurisdiction before registering.

pkid requires standard Know Your Customer (KYC) documentation before processing withdrawals. Accepted documents include a Pakistani CNIC (Computerised National Identity Card), a valid passport, or another government-issued photo ID. You may also be asked to provide proof of address and, in some cases, proof of payment method. Submitting clear, legible copies speeds up the verification process significantly.

No. Each person is permitted to hold only one pkid account. Creating multiple accounts — whether under the same name or different details — is a breach of our Terms and Conditions and may result in all associated accounts being suspended and any balances voided. If you have forgotten your login details, use the password recovery option rather than registering again.

Click the 'Forgot password?' link on the login screen and enter the email address linked to your account. You will receive a secure reset link within a few minutes. If the email does not arrive, check your spam or junk folder. If you still cannot access your account, contact our support team via live chat and we will assist you after verifying your identity.

You can request account closure at any time by contacting our support team via live chat or email. Before closing, make sure to withdraw any remaining balance. If you are closing your account due to gambling concerns rather than preference, we strongly recommend activating self-exclusion instead, which prevents re-registration and stops all marketing communications during the exclusion period.

Minimum deposit amounts vary depending on the payment method selected and the operator's current terms. Amounts are displayed in PKR during the deposit process so you know exactly what you are committing before confirming. Check the deposit screen for the latest minimums, as these may be updated periodically to reflect operational and payment-provider requirements.

Withdrawal processing times depend on your payment method and whether your KYC verification is complete. Once a withdrawal request is approved — typically within 24 to 72 hours after identity verification — the transfer time depends on the receiving institution. Mobile wallet transfers are generally faster than standard bank transfers. Pending KYC documents will delay any withdrawal.

pkid does not charge platform-level fees on standard deposits or withdrawals. However, your payment provider, bank, or mobile wallet operator may apply their own transaction charges — these are outside pkid's control. Review your payment provider's fee schedule before initiating transactions, particularly for larger PKR amounts, to avoid surprises.

Withdrawals can be held for several reasons: incomplete KYC verification, an active bonus with unmet wagering requirements, a mismatch between the deposit and withdrawal method, or a security review triggered by unusual account activity. Log in to your account and check for any outstanding verification tasks. If the issue is not immediately obvious, contact our 24/7 support team for a specific explanation.

Navigate to the sports section and browse available markets. Select a match or event — for example a Pakistan vs. India T20, a PSL fixture, or a Premier League game — choose your bet type (match winner, total runs, first wicket, and so on), enter your PKR stake, and confirm. Your potential return is shown before you place the bet. Live in-play betting is available on selected events.

Yes. pkid's platform is fully optimised for mobile browsers, so live casino games — including live baccarat, roulette, and blackjack — run smoothly on smartphones and tablets without requiring a separate app download. A stable internet connection is recommended for live-streamed tables to ensure the best experience, particularly during peak match hours.

RTP stands for Return to Player — it is the theoretical percentage of all wagered money that a slot game pays back to players over a large number of spins. For example, a slot with 96% RTP returns PKR 96 for every PKR 100 wagered on average over time. RTP is a long-run statistical measure, not a session guarantee. Game-specific RTP values are provided in each game's information panel.

Live betting lets you place wagers on events that are already in progress. Odds update in real time based on how the match is developing — for instance, during a PSL match, odds for the chasing team will shift as wickets fall or boundaries are hit. To place a live bet, go to the in-play section, select your event, choose a market, enter your stake in PKR, and confirm before the market closes or the odds change.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet your bonus funds before they can be withdrawn as real money. For example, a PKR 1,000 bonus with a 30x requirement means you must place PKR 30,000 in total wagers. Progress is tracked in your account. Note that not all game types contribute equally — slots often contribute 100%, while table games may contribute less or nothing at all.

Yes. All pkid bonuses carry an expiry date, typically ranging from 7 to 30 days from the date of issue, depending on the specific promotion. If wagering requirements are not completed before the bonus expires, the bonus funds and any winnings generated from them are forfeited. Always check the individual bonus terms in your account or on the promotions page for the exact expiry conditions.

No. Bonus funds are not withdrawable until the full wagering requirement has been met. In most cases, attempting to withdraw before completion will either be blocked or result in the active bonus being cancelled and any bonus-derived winnings being removed. Your original deposit funds (if not subject to a combined wagering requirement) may still be withdrawable — check your specific bonus terms for details.

pkid provides a full suite of responsible gambling tools accessible from your account settings: deposit limits (daily, weekly, or monthly), loss limits, session time limits, reality-check pop-up reminders, cooling-off periods of 24 hours to 30 days, and self-exclusion for a minimum of six months or permanently. These tools are designed to help you stay in control of your gambling activity at all times.

Log in to your pkid account and navigate to the Player Protection or Responsible Gambling section in your profile settings. Select Deposit Limits, choose your preferred period (daily, weekly, or monthly), enter the maximum PKR amount you wish to deposit in that period, and confirm. Reductions take effect immediately. Increases require a mandatory waiting period before they activate — this delay is intentional and exists to protect you.

To activate self-exclusion, contact our support team via live chat or email and state that you wish to self-exclude, along with the duration you prefer (minimum six months, or permanently). Your account will be suspended promptly, all marketing communications will stop, and re-registration will be blocked for the exclusion period. A confirmation will be sent to your registered email address once the exclusion is active.

If you are concerned about your gambling habits, the first step is to be honest with yourself. Use pkid's self-exclusion or cooling-off tools immediately to create distance from the platform. Speak to someone you trust — a family member or close friend. You can also seek guidance from recognised responsible gambling organisations operating in the jurisdiction of the operator's licence. Our support team is available 24/7 and can activate account restrictions on the spot.